Who we are
True Horizon LLC, Sharjah Media City (SHAMS), Sharjah, UAE.
Contact: info@truehorizonguide.com
What data we collect
• Order & account data: name, email, purchased items, billing info (processed by Stripe).
• Consultation data: time zone, scheduling details, your notes/questions for the session.
• Technical data: IP address, device/browser info, and cookies (see Cookie Policy).
• Communications: your messages, support requests, and email preferences.
How we use your data
• To process orders and deliver downloads.
• To schedule and deliver consultations.
• To provide support, updates, and service emails.
• To improve the Site and, if you opt in, to send marketing communications (you can unsubscribe anytime).
• To comply with legal/accounting obligations.
Legal bases (for EU/UK visitors)
• Contract (to fulfill your order/booking).
• Consent (marketing, certain cookies).
• Legitimate interests (site security, analytics, preventing fraud).
Sharing your data
We share data only with trusted providers as needed to run our business—e.g.,
Stripe (payments), Hostinger (hosting), email/CRM providers, video-conferencing tools (e.g., Zoom/Google Meet), scheduling tools, and analytics providers (if enabled). Each processes data under its own privacy terms.
International transfers
Your data may be processed outside the UAE. We use reputable providers and safeguards reasonably designed to protect your information.
Retention
• Order and financial records: generally 6–7 years for accounting.
• Consultation notes (if any): as long as necessary to provide the service and meet legal obligations.
• Marketing data: until you unsubscribe or request deletion.
Your rights
Subject to local laws (including UAE PDPL and, where applicable, GDPR), you may request access, correction, deletion, or objection to processing. Contact info@truehorizonguide.com.
Security
We apply reasonable technical and organizational measures appropriate to the risk. No method is 100% secure.
Children
Our Site is not intended for children under 18. We do not knowingly collect children’s personal data.
Contact
To exercise a right or ask a question, email info@truehorizonguide.com.
Cookie Policy
We use cookies and similar technologies to operate and improve our Site.
What are cookies?
Small files stored on your device to remember preferences, enable features, and understand how the Site is used.
Types we use
• Essential cookies – required for core functions such as security, checkout, and account access.
• Analytics cookies – help us understand traffic and performance (e.g., Google Analytics) if enabled.
• Marketing cookies – used for email or advertising tools if enabled.
Managing cookies
You can control cookies through your browser settings. If you disable essential cookies, some features may not work. Where required, we present a cookie banner to manage non-essential cookies.
Changes
We may update this Cookie Policy from time to time. The latest version will always appear on this page.
Contact: info@truehorizonguide.com
TRUEHORIZONGUIDE.COM PRIVACY NOTICE & COOKIE POLICY